Refund policy

At PartyCelebrations.store, we are committed to making every celebration vibrant, joyful, and stress-free. Your satisfaction is our priority, and we strive to ensure you are happy with every purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original packaging
  • Items must be in resalable condition
  • Proof of purchase is required

Non-returnable items include:

  • Used party supplies
  • Opened or damaged items not caused by us
  • Clearance or final sale items

Refunds

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Please note:

  • Shipping fees are non-refundable
  • A restocking fee may apply in certain cases

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery
  • Provide photos/videos for verification

We will:

  • Offer a replacement OR
  • Provide a full refund at no extra cost

Return Shipping

  • Customers are responsible for return shipping unless the item is defective or incorrect
  • We recommend using a trackable shipping method

Exchanges

We currently do not offer direct exchanges. Please return the item and place a new order.

Contact

For any return or refund inquiries:
Email: support@PartyCelebrations.store